January 18, 2019

Update on new Supra eKEY app release

We are excited to share an update with you on the release of the new Supra® eKEY® app. The rollout is going well and thousands of key holders are updating their app each day.
 
Based on feedback, Supra identified a few tips that we want to pass along:
 

• Do not delete the existing eKEY app and then install the new one, which requires obtaining a new authorization code. Existing eKEY users should use the update feature in their app store. This process does not require a new authorization code.

 

• The Android™ operating system now requires “location services” be enabled when using Bluetooth® devices. This applies to all Bluetooth devices including iBox BT LE as well as other Bluetooth devices such as speakers or a vehicle. Supra added a page on their website with instructions on how to turn on location services:http://www.supraekey.com/CustomerSupport/Pages/Support/eKEY/Android-Location-Services-eKEY.aspx

 

• An updated version of the Android app will be released in the coming days to improve a few isolated icon and text items, as well as rare updating issues with specific devices.

 
The following web page contains links to all of the agent eKEY resources available:www.supraekey.com/ekey
 
Supra Technical Support: (877) 699-6787