File a Complaint

Click here for a printable guide to filing an ethics complaint.


The 17 articles of the Code of Ethics represents a promise of performance and professionalism by all who become REALTORS®. Enforcement of the Code supports the REALTORS®' commitment to protecting the public and preserving a competitive marketplace.

The Greater Lehigh Valley REALTORS® provides its members and consumers with multiple opportunities to resolve issues of potentially unethical conduct. Claims of unethical conduct may be resolved through a full due process hearing or by use of the ombudsman.

Should you have any questions about the Code of Ethics, please do not hesitate to contact 484-821-0506 or

Code of Ethics
View the current NAR Code of Ethics here.

Ombudsman Program
This brochure explains alternatives to consider before filing an ethics complaint which may be beneficial in helping you resolve your dispute. This program is intended to provide an opportunity for the parties to resolve disputes with the assistance of a third-party mediator through constructive communication.

Initiating an Ethics Hearing
Procedures for processing complaints alleging violations of an Association's bylaws.

Key Ethics Forms
View or download forms for initiating an ethics complaint. Sanctioning Guidelines
While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.


In the event of monetary disputes between REALTORS® arising out of their relationship as REALTORS®, the Association provides Arbitration to settle the dispute. The Arbitration process is a mandatory requirement of membership for REALTORS® of different firms.

A majority of Arbitration requests are to determine the procuring cause of a sale or lease. Although the process can also be used to determine the amount of a commission when there is no dispute over procuring cause. Procuring Cause is defined as the uninterrupted series of events that leads to a successful transaction. Many factors go in to determining procuring cause and it is important to understand that the decision does not hinge on just one factor.

A request for arbitration must be filed within 180 days after the closing of the transaction, if any, or within 180 days after the facts constituting the matter could have been known in the exercise of reasonable diligence, whichever is later.

Should you have any questions about procuring cause or the arbitration process, contact 484-821-0506 or

Duty to Arbitrate
From Part Ten, Section 44 of The Code of Ethics & Arbitration Manual.

Arbitratable Issues
From Appendix I to Parten Ten of The Code of Ethics & Arbitration Manual.

Key Arbitration Forms
View or download forms for filing an arbitration request. Factors Considered in Arbitration
From Appendix II to Part Ten of The Code of Ethics & Arbitration Manual.

No Findings of Fact in Arbitration Awards
From Appendix IV to Part Ten of The Code of Ethics & Arbitration Manual.

Mediation as a Service of Member Boards
From Appendix VI to Part Ten of The Code of Ethics & Arbitration Manual.

Procuring Cause Arbitration Worksheet
This worksheet is for use at local association hearing panels when identifying relevant issues and facts in determining questions of entitlement to disputed funds.

Dispute Resolution System

From time to time, buyers and sellers will disagree. Typically these disputes are settled easily and informally. When the dispute escalates and emotions take over, thoughts turn to litigation. The Home Seller/Home Buyer Dispute Resolution (mediation) System (DRS) gives buyers and sellers a method to resolve disputes without litigation.

The focus of mediation is on resolving the conflict by looking at the parties’ true interests. The mediator helps diffuse the emotions so that real communication can take place. 85% of mediation conferences result in a settlement. A settlement can only occur with both parties’ agreement. The mediator’s goal is to help the parties resolve the dispute themselves.

State and National Code of Ethics Resources

Pennsylvania Real Estate Commission

For information from the Pennsylvania Real Estate Commission, go to

If You Think Your Rights Have Been Violated

HUD is ready to help with any problem of housing discrimination. If you think your rights have been violated, the Housing Discrimination Complaint Form is available for you to download, complete and return, or complete online and submit, or you may write HUD a letter, or telephone the HUD Office nearest you. You have one year after an alleged violation to file a complaint with HUD, but you should file it as soon as possible.

Philadelphia Regional Office
The Wanamaker Building
100 Penn Square East
Philadelphia, PA 19107-3380

Phone: (215) 656-0500
Email: Customer Service
Fax: (215) 656-3445
TTY: (215) 656-3452

What to Tell HUD:

  • Your name and address
  • The name and address of the person your complaint is against (the respondent)
  • The address or other identification to the housing involved
  • A short description to the alleged violation (the event that caused you to believe your rights were violated)
  • The date(s) to the alleged violation

Where to Write or Call:

Send the Housing Discrimination Complaint Form or a letter to the HUD Office nearest you or you may call that office directly.

If You Are Disabled, HUD also provides:

  • A toll-free TTY phone for the hearing impaired: 1-800-927-9275.
  • Interpreters
  • Tapes and braille materials
  • Assistance in reading and completing forms

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